Business Challenge Summary
Our client, a rapidly growing B2B healthcare services company, was struggling to generate new clients, due to low brand awareness and minimal marketing. This client had excellent service delivery (high retention and an industry-leading NPS score), but was not meeting growth goals. They recognized the immediate need to implement a strategic lead generation approach, but lacked the time and resources to execute it in-house.
They turned to &Marketing as an outsourced marketing department to:
- Generate insight on their audience (segment their targets, understand their pain points, determine where they go for information, etc)
- Determine which lead gen tactics would yield results in the short-term, while simultaneously positioning them to sustain long-term business growth
- Build broad brand and category awareness among B2B decision-makers through a coordinated marketing strategy
- Deliver qualified leads to their sales team
&Marketing’s Approach
Based on our client’s desire for a “flexible yet affordable” approach, we implemented our &Marketing B2B Lead Generation Framework, using a two-pronged strategy:
B2B Marketing Playbook
Following a thorough audit of the client’s existing marketing efforts, as well as research on their target audience, we built a marketing playbook to serve as a strong foundation for monthly lead generation. This included:
Identifying key decision-makers across industry verticals and their unique pain points
Refining the client’s value proposition and messaging for each decision-maker
Updating several pages on the client’s website to improve the customer journey
Developing new landing pages for digital advertising
Running a series of digital marketing pilots on Google Ads and social media
Developing a strategic plan for monthly marketing execution based on new insights
Monthly Marketing Execution
Following the playbook period, we developed a monthly marketing plan and executed the following tactics:
Developed and implemented a new email marketing program
Executed a comprehensive, integrated digital marketing campaign
Developed and executed a data-driven content strategy to support lead generation and drive awareness (this included 12 new blog posts, five eBooks, and two infographics)
Refined organic search capabilities through technical SEO
Strategized and executed a targeted public relations campaign to drive further awareness
Created a reporting and analytics process to measure marketing effectiveness
Provided senior-level advice and coaching, including board and investor presentations
Results
With a sharpened focus on lead generation and brand awareness, we were ultimately able to deliver qualified leads to the sales team. Through our integrated marketing approach over a three-month period, &Marketing generated the following results (as compared to the previous quarter, where the client had minimal marketing investment).
